Park Ridge water customers water use survey

The Illinois Environmental Protection Agency (IEPA) requires every water supplier to develop and implement a comprehensive cross connection control program for the elimination of existing cross connections and prevention or protection from all future cross connections. A requirement of our program is to send survey forms to all water customers every two years.  The contractor hired to implement and oversee the backflow program is Aqua Backflow, of Elgin, who specializes in cross connection control management.

Survey forms will be included in your next water bill envelope.  Please complete and return the survey as soon as you receive it.  All surveys should be returned to Aqua Backflow, not the city.  The survey can be completed online, by fax, email, or by returning via mail.  Aqua Backflow may be contacting the residents regarding compliance.

Aqua Backflow can be reached at 847-742-2296 with any questions. The Park Ridge Public Works Water Department can be reached at 847-318-5251.

The Park Ridge Cross Connection Control Program is designed to safeguard public health.  We ask for your cooperation with our program, its enforcement, and any requests for information that come from Aqua Backflow or city staff.

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