The City of Park Ridge has contracted with Water Resources, Inc. and its sister company Water Services Co. to install Neptune water meters. These meters will continue to be mechanical, however a digital radio receiver will transmit the meter reading to the City every 15 minutes. This will provide accurate real-time reads that will allow consumers to monitor their usage and discover leaks more quickly.

To schedule an appointment, please call Water Resources Inc. at (800) 835-3341 Monday through Friday 8:00 AM to 4:30 PM within 10 calendar days of the date you received the letter. Have your letter handy when calling.

You can also schedule an appointment online at  

  • Evening and weekend appointment hours are available
  • Person eighteen (18) years or older must be present during the installation.


     To view a map of completed installations, CLICK HERE.  

               Installations are moving north to south


The City of Park Ridge will be replacing approximately 12,600 meters over a 2-year period beginning October 2019. Installations will begin in the Northern area of Park Ridge and progress South. 


Q: How will I know when it's my turn?

A: You will be sent a letter when your area is being serviced. A unique pin number has been assigned to your service location. To schedule an appointment call Water Resources Inc. at (800) 835-3341 or go online

Water meter installations will be performed by a uniformed licensed plumber who will carry a City of Park Ridge picture ID badge, travel in marked vehicles, and will present their ID badge upon arrival for the appointment. When scheduling, if you provide an email address (regardless of whether you scheduled your appointment by phone or online), you will be sent the name and photo of your installer.

To view information regarding our new water meters and the data collection units installed throughout town, click on the links below:
Park Ridge City Hall, 505 Butler Place, Park Ridge, IL 60068 | (847) 318-5200 | Hours: Mon - Fri: 8:00am - 5:00pm
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