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FAQ about the Shelter in Place Order

In response to the evolving COVID-19 pandemic, Governor JB Pritzker announced a statewide order for Illinois residents to shelter in place. The order, which requires all residents to stay home, except for essential needs, is effective Saturday, March 21 at 5 p.m. across the State of Illinois. Read the Governor’s Executive Order No.8 in Response to COVID-19. 



Where does the Shelter in Place order apply?

The Governor’s executive order includes the entire state. Unless you work for an essential business or are doing an essential activity, you should stay home.

Is this mandatory?

This order is mandatory.  To help prevent the further spread of COVID-19 in Illinois and protect our friends, neighbors, and vulnerable populations, please stay home.

If I leave my home for essential business or essential needs, do I need to bring any documentation or ID? How will the Police know I am allowed to travel?

Adhering to the order will save lives – and it is the responsibility of everyone to do their part to help.  The City is counting on residents to exercise good judgment and common sense when deciding to leave their residence.  Law enforcement will not stop residents who are on their way to and from work or who are out for necessities like going to the pharmacy or getting groceries, but this order remains a legal requirement for everyone. Park Ridge residents should abstain from all non-essential activities. 

Can I visit friends and family?

For your safety, as well as the safety of those in your community, you should remain at home to help fight the spread of COVID-19.

What about my pet?

You are allowed to walk your dog and seek medical care for your pet should they require it. Be sure to practice social distancing while out on walks, maintaining at least 6 feet from other neighbors and their pets.

Under the order, what businesses are OPEN?

All essential services will remain open, including:

  • Emergency City services and other essential government services
  • Hospitals, healthcare and public health operations
  • Grocery stores, pharmacies, and all other stores that sell groceries and medicine
  • Laundry services
  • Restaurants for consumption off-premises
  • Gas stations and businesses needed for transportation, including bike shops
  • Transportation, for purposes of Essential Travel
  • Financial institutions
  • Day care centers for employees exempted by this Read the Governor’s Executive Order No.8 in Response to COVID-19 (hyperlink to the pdf of the order).
  • Hardware and supply stores
  • Essential Infrastructure: Working in food production, distribution and sale; construction; building management and maintenance; airport operations; operation and maintenance of utilities, including water, sewer, and gas; electrical; distribution centers; oil and biofuel refining; roads, highways, railroads, and public transportation; ports; cybersecurity operations; flood control; solid waste and recycling collection and removal; and internet, video, and telecommunications systems
  • Food, beverage and cannabis production and agriculture
  • Organizations that provide charitable and social services
  • Media
  • Critical trades, including: plumbers, electricians, exterminators, cleaning and janitorial staff for commercial and governmental properties, security staff, operating engineers, HVAC, painting, moving and relocation services, and other service providers that maintain the safety, sanitation and essential operation of residences, Essential Activities, and Essential Businesses and Operations
  • Mail, post, shipping, logistics, delivery and pick-up services
  • Educational institutions, for purposes of facilitating distance learning, performing critical research, or performing essential functions
  • Supplies to work from home
  • Supplies for Essential Businesses and Operations
  • Home-based care and services
  • Residential facilities and shelters
  • Professional services
  • Manufacture, distribution, and supply chain for critical products and industries
  • Critical labor union functions
  • Hotels and motels, to the extent used for lodging and delivery or carry-out food services
  • Funeral services

Under the order, what businesses are CLOSED?

  • Dine-in restaurants
  • Bars and nightclubs
  • Entertainment venues
  • Gyms and fitness studios
  • Hair and nail salons
  • Movie theaters, bowling alleys, concert and music halls
  • Playgrounds and fieldhouses
  • Libraries
  • Museums
  • Country clubs and social clubs

Can I order food/groceries?

Yes, grocery delivery will be available as well as meal-delivery, drive through, and take-out options.

Will roads in Illinois be closed?

No, the roads will not be closed in Illinois, but you should only travel if it is essential to your work or health.

Can I leave home to exercise?

Yes. Outdoor exercise like running or taking a walk is perfectly acceptable; however, exercise gyms, fitness centers and associated facilities will be closed to reduce the spread of coronavirus. While exercising outside, you should still practice social distancing by running or walking at least six feet away from other people.

What do I do if I feel sick?

If you have a persistent cough, a fever or difficulty breathing, and you are worried that you may have COVID-19, the disease caused by coronavirus, even if your symptoms are mild, you should stay home and call your healthcare provider to reduce your risk of catching or spreading illness.

If your symptoms are severe or you feel like you need medical care, call before you go to a doctor’s office, urgent care center or emergency room. Describe your symptoms over the phone.

Is there COVID-19 testing available at Advocate Lutheran General Hospital?

The situation with COVID-19 continues to rapidly evolve. Visit Advocate Lutheran General Hospital’s website to stay up to date on their initiatives.



What City services are still operating during the stay at home order?

The City’s essential emergency and support services will continue to be staffed and operational during this crisis, including: the Park Ridge Police Department, Park Ridge Fire Department, 911, and other emergency responders and essential support staff.

Non-Emergency Police calls will be responded to with phone contact from the responding officer.  This includes non-emergencies, delayed calls for service, informational property crimes, accidents not involving injury or lane blockage and ordinance violations.

PLEASE advise the dispatch center of the following, if you or a household member:

  • has a fever or had a fever within the last 24 hours
  • has traveled outside of the United States within the last 14 days
  • is experiencing flu like symptoms, a cough, sore throat, or shortness of breath

How can I be sure I will continue to get updates from the City?

We strongly encourage all residents to visit the Stay Connected portion of the City website and sign up for Nixle, E-Alerts (general City announcements) and CodeRed which is the official city emergency/informational notification system for residents.

Is City Hall open?

The following facilities have restricted access and interaction with the public:

  • Public Works Service Center – no public access.
  • All Fire Stations – no public access.
  • City Hall - the Police Department at 200 South Vine Street will remain open for urgent matters.

Will City employees come to work?

The City has developed a temporary workforce policy that will protect our residents, City workers and workplaces while maintaining the continuity of essential city services. These new temporary policies permit all eligible employees, as authorized by their departments, to telework from home.

How do I pay my water bill?

Water bill payments are accepted here, instructions for paying online can be found here.

Two exterior payment boxes are available at City Hall:

1.       Drive-up payment box is located in the visitor parking lot on Courtland Ave.

2.       Walk-up payment box is located at the front door of City Hall.

Mail payment to:

City of Park Ridge PO BOX 4793 Carol Stream, IL 60197-4793

Please note, in light of COVID-19, late fees and water shut offs have been suspended until further notice.

Do I need to reschedule my water replacement appointment?

Water Resources/Water Services is considered a “non-essential businesses”, and therefore they are calling customers scheduled through 4/07/20 to cancel or reschedule appointments for a later date. Visit their website for more information.

I am buying/selling a house. How will I get my property transfer completed?

Property transfer stamp applications will be accepted and processed, but applicants should plan on approval taking twice as long as normal. For property transfer stamp inquiries, e-mail –  Please indicate “PROPERTY TRANSFER” in subject line of email.

How do I schedule a home inspection?

A limited number of building inspections will be performed during this time. Priority will go to:  inspections that are outdoors; inspections that are needed to finalize a project and obtain certificate of occupancy.  Inspections for emergencies, e.g. replacement of hot water heater, will also be performed.

Please call 847-318-5291 or send an e-mail –  Please indicate “HOME INSPECTION NEEDED" in subject line of email.

Can I still apply for a permit?

Processing permit applications will be accomplished by reduced staff, so unfortunately, the turn-around time for permit approvals will be lengthier than normal.  Please visit the digital portal for permits.  

Will garbage, recycling and yard waste still be picked up?

Yes, however, to protect sanitation employees, the following collection changes are currently in affect:

  • All trash/refuse and recycling must be placed in a company designated cart, a can with handles, or bagged. Loose uncontained items will not be collected.
  • All bulky item/construction debris collection is suspended until further notice.
  • All white good/e-waste collection is suspended until further notice.
  • Yard waste and recycling service is unaffected by the changes; however, there may be changes to yard waste and recycling programs. Please call GROOT directly at (847) 734-6440.

Is electronic recycling available at the Solid Waste Agency of Northern Cook County?

SWANCC’s Saturday electronics drop off has been suspended until further notice. Check the Agency’s website for any new information pertaining to the reopening of programs. 

Will the library be open?

Visit the Park Ridge Public Library website for the most up to date information. Facilities will remain closed to the public through April 7, 2020. Any overdue fines will be waived through May 1.

Is the Park Ridge Park District open?

Visit the Park Ridge Park District website for the most up to date information. Facilities will remain closed to the public through April 7, 2020. All programs, practices, games, events, and rentals are also cancelled during this time. Additionally, all District playgrounds are closed to public use, as well as the Hinkley Skate Park.


How will the City enforce the stay at home order? Is this mandatory?

The Governor’s order is mandatory to help prevent the further spread of COVID-19 in Illinois and to protect our friends, neighbors, and vulnerable populations.  All residents should stay home except for essential travel.

The Police Department will assist in enforcing this order, but we are counting on the good judgment of residents in deciding when to go out – the intention of this order is not penalize individuals but to keep everyone safe during the pandemic.

I work in an essential service. How will the police know I’m allowed to be outside my house?

The Police Department will not stop residents who are on their way to or from work or who are out for necessities like going to the pharmacy or getting groceries. All Illinois residents should abstain from all nonessential activities. Adhering to the order will save lives and it is the responsibility of every Illinoisan to do their part.

Will the Illinois National Guard be enforcing this order?

No. The Illinois National Guard will be supporting logistics, transportation, and medical response efforts. The Guard will not be enforcing this order.

What should I do if I see someone else violating the Order?

We trust the residents of Park Ridge will exercise good judgment and common sense, recognizing that the Order is a key step in stopping a lethal pandemic. While the Order is in effect, you may see people going about their regular business – taking the train to work, purchasing groceries, or going for a run.  All these activities may be permitted under the Order, and none of them, by itself, is a reason to suspect that the person is violating the Order.


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