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Update on City Services due to COVID-19

April 2, 2020 12:31 PM

Based on Governor Pritzker's extension of the stay at home order, City Hall will remain closed to the public through April 30 to prevent any spread of COVID-1/coronavirus.   However, city staff continues to work and provide services to residents and businesses via phone, e-mail and the City website. 

Please note that non-essential public meetings have been cancelled. Below please find a list of services, contact information, and website links that can assist you in your needs.

General Questions

Call the main phone line (847) 318-5200 to access the department of your choice or to talk with a staff person during regular business hours, Monday – Friday, 8 a.m. – 5:00 p.m. If no staff person is available, please leave a voicemail and your message will be responded to in the order in which it was received.

Water Billing

Note: The City will not be terminating water service or penalizing customers who fall behind on water bill payments. The City will work with residents and business as much as possible during this difficult time.

Pay online

Drop off payments at City Hall:

Drive-up payment box is located in the visitor parking lot on Courtland Ave.
Walk-up payment box is located at the front door of City Hall.

Mail payment to:

City of Park Ridge
PO BOX 4793
Carol Stream, IL 60197-4793


Phone: (847) 318-5223



Please visit the digital portal for permits.  

Note: You must register first on the right side if you are a new user.


Phone:  (847) 318-5291


Building Inspections

Note: Only for essential items such as hot water heater replacement, water mains or sewer repairs, electrical, etc.


Phone: (847) 318-5291


Code Enforcement Concerns


Phone: (847) 318-5281


Property Transfers


Phone: (847) 318-5291


Freedom of Information (FOIA)

FOIA Request Form


Phone: (847) 318-5464


Notarization Services

Note: Limited to essential life documents (estate planning, life directives, I-9 verification)


Phone: (847) 318-5464  


When to Call 9-1-1

When you feel unsafe or witness an unsafe situation
For a general well-being check



Updates and information related to COVID-19 are available on the City’s website

Additional information and potential changes will be posted at as the situation continues to evolve. Please call 847-318-5200 with questions. The City appreciates the understanding of residents and businesses as we take every possible measure to ensure the overall safety of our employees and community.

We have also provided a direct link to Governor Pritzker's Executive Orders and to the CDC website.   

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