Compliments, Concerns or Complaints
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In order to strengthen community confidence and improve community relations, we encourage citizens to keep communication lines open with the police department. A compliment, concern, or complaint may be presented in one of the following ways:
OnlinePlease complete this online form.
In PersonCome to the Park Ridge Police Department, 200 South Vine Avenue, and request to speak with a supervisor. Someone is available 24 hours a day, 7 days a week.
By TelephoneContact the Park Ridge Police Department at 847-318-5252 and ask to speak to a supervisor.
By E-mailSend an e-mail to: email@example.com and advise us of the nature of the compliment, concern or complaint and employee involved. This information will be forwarded to the proper person, and if appropriate, someone will contact you.
Frequently Asked QuestionsWhat happens when a compliment is received?
Compliments will be directed to the particular employee, his/her supervisor, and division commander. A copy of the compliment is also placed in their personnel file.
What happens when a concern is voiced?
The concern is brought to the attention of the appropriate supervisor and/or division commander and addressed accordingly. If requested, the person voicing the concern will be notified of the actions taken. Concerns may be anonymous.
What happens when a complaint is received?
Generally, a supervisor receiving the complaint will determine the nature and severity of the complaint. He will attempt to resolve it immediately. You may be contacted in reference to the specifics of your complaint. When necessary, a record of the complaint and the action taken, if any, is made and forwarded to the appropriate supervisor.
Serious complaints, such as alleged excessive force, criminal conduct, corruption or ethics violations are forwarded to the Chief of Police, who will initiate an investigation into the complaint. In these cases, an independent vendor handles these investigations. As the complainant, you will be notified of the final outcome of the investigation.
The Park Ridge Police Department compiles an annual statistical summary of complaints against agency personnel which is made available upon request by calling the non-emergency police desk at 847-318-5252.